Always up for a good tech discussion

Hey, I'm Ishan

AI & Cloud Architect Digital Labour Agentforce Specialist LLM · RAG · Automation AWS · Azure · GCP Salesforce · Einstein AI Security · IAM · Okta

Building autonomous AI agents, RAG pipelines, and intelligent cloud infrastructure for the modern enterprise. 13+ years turning complexity into scalable, AI-first systems — across AWS, Azure, GCP, Agentforce, and beyond.

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🏆

5× Certified Salesforce 2025

Enterprise IT Leader

AI GOVERNANCE · AGENTFORCE · CLOUD ARCHITECT

Rajasthan, India · IST (GMT+5:30)

Building Agentic AI workflows & RAG systems

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13+

Years

Certs

5×

SF Certified

// Who I Am

About Me

Quick Profile

RoleIT Manager · Cloud & Salesforce Architect

Experience13+ Years in IT, Cloud & AI

DiscussionHappy to connect, guide & share insights

EducationB.Tech Information Technology — 2012

LanguagesEnglish · Hindi · Urdu · Arabic

Agentforce Specialist

SF Admin 2025

AI Associate 2024

Slack Admin 2025

AWS Architect

Fortinet NSE 1&2

I'm an enterprise IT leader with 13+ years of experience architecting and governing intelligent digital workplaces. As a certified Salesforce Slack Administrator, Agentforce Specialist, and AI Associate, I bring hands-on expertise in Slack enterprise workspace administration, AI integration governance, agentic workflow automation, and enterprise security compliance — with a proven track record of deploying AI-powered tools across globally distributed teams.

My specialisation sits at the intersection of Salesforce, Slack & Agentforce AI and AI Governance & LLM Integration. I build autonomous AI agents, RAG architectures, and agentic pipelines using Salesforce Einstein, Agentforce, Claude, and ChatGPT — while architecting fault-tolerant, scalable systems across AWS, Azure, GCP, and Akamai. I establish AI prompt libraries, LLM governance frameworks, and knowledge management systems using Slack Canvas to centralise institutional knowledge.

On the identity and security side, I manage Okta-based SSO, SAML, MFA, SCIM provisioning, and IDP group-linked permission policies across Slack, Salesforce, and Google Workspace. I lead SOC 2 Type 2 and HIPAA compliance programmes, enforce DLP policies, API scope governance, OAuth token security, and audit log monitoring — building the security backbone for AI-native organisations.

I'm a firm believer in continuous learning — consistently expanding certifications across Salesforce, cloud, and security. I'm also a content creator producing AI explainer videos on YouTube and travel reels on Instagram, bringing a communicator's perspective to complex technical topics.

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// AI First

AI & Automation

Harnessing next-generation AI tools to automate, augment, and accelerate business outcomes.

AUTO

CLOUD

API

DATA

SEC

⚙️

Digital Labour — The Agentic Shift

Autonomous AI agents at work

AI Ready

Digital Labour is the shift from humans performing repetitive tasks to autonomous AI agents handling them independently — scaling operations without scaling headcount. As a certified Agentforce Specialist, I architect and deploy this digital workforce: agentic pipelines routing real-time alerts into triage channels, Workflow Builder automations provisioning new employees into Slack, incident response bots enabling engineers to query logs directly from threads, and RAG-powered knowledge systems built on Slack Canvas that centralise API docs, onboarding guides, and escalation protocols as persistent institutional knowledge.

Agentforce Agents RAG Architecture LLM Governance Slack Canvas Agentic Pipelines Workflow Builder Einstein AI Knowledge Management

Agentforce & Einstein AI

Deploying autonomous Salesforce agents for intelligent case routing, customer-facing bots, and back-office process automation — the core of enterprise digital labour.

Slack AI Governance & Enterprise Admin

Governing Slack AI features — conversation summaries, enterprise search, automated recaps, custom LLM bots — with prompt libraries, model transparency, and data usage guidelines.

RAG Architecture & LLM Integration

Building Retrieval-Augmented Generation pipelines that connect knowledge bases, Salesforce, Google Drive, and external sources to deliver context-aware AI responses across the enterprise.

Prompt Engineering & AI Automation

Designing advanced prompts and agentic pipelines for Claude, ChatGPT, Gemini, and Grok — from conversational AI to fully automated monitoring and incident response workflows.

// What I Offer

My Expertise

Areas where I can offer guidance, share knowledge, or collaborate on technical discussions and problem-solving.

AI & Automation Strategy

Designing agentic AI pipelines, RAG architectures, and LLM-powered workflows using Claude, ChatGPT, and Gemini — turning AI adoption from experiment to enterprise reality.

RAG Prompt Eng. Claude LLM Ops

Cloud Architecture

Design and deploy scalable, fault-tolerant multi-cloud systems on AWS, Azure, and GCP. Migration consulting, cost optimisation, and infrastructure-as-code.

AWS Azure GCP Migration

Agentforce & Salesforce

Deploying Agentforce autonomous agents, Einstein AI configuration, and full-cycle Salesforce administration with Slack integration for enterprise teams.

Agentforce Einstein AI SF Admin Slack

Security & IAM

Enterprise IAM implementation with Okta, Onelogin, SSO, MFA, and oAuth/SAML. WAF configuration and SOC 2 / HIPAA compliance implementation.

Okta SSO/SAML WAF Compliance

IT Infrastructure

Linux and Windows server administration, cPanel/WHM, email server setup (DKIM/SPF/DMARC), Akamai CDN/WAF, and enterprise SaaS management.

Linux cPanel Akamai Email Server

DevOps & Tooling

CI/CD pipeline design and management with Jenkins, Jira/TestRail configuration, MDM with Apple Business Manager & Intune, Google Workspace and Microsoft 365 admin.

Jenkins Jira MDM CI/CD

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// Career Journey

My Experience

13+ years across IT management, cloud architecture, Salesforce, and enterprise infrastructure.

Experience

2021 — Present

IT Manager

Leading large-scale IT projects including design and deployment of new architecture, systems, and services. Managing Salesforce org, SSO via SAML & SWA, Jenkins CI/CD, and enterprise tools including Jira, TestRail, Okta, Onelogin, and Google Admin.

Apr 2020 — May 2021

Asst. IT Manager

Assessed vendors and developed test strategies for hardware and software. Troubleshot issues, identified problematic areas, and implemented strategic solutions. Conducted system audits, preserved assets, and enforced information security structures.

Apr 2018 — Mar 2020

TL – IT & Cloud Infrastructure · Solution Architect

Led AWS cloud migrations with ELBs for Apache, Tomcat, NodeJS and AutoScaling. As Akamai Service Architect: configured CDN, FastDNS, WAF, AMD, and Image Compression. Administered Linux email servers with DKIM, SPF, and DMARC configuration.

Apr 2017 — Mar 2018

ATL – IT Administration

Management of Linux servers (Red Hat, CentOS, Ubuntu). Managed Shared, Reseller, VPS, Dedicated servers. Handled cPanel/WHM, resolved PCI Compliance issues, and configured VMware virtualization on Windows and Linux including Apache Web Server setup.

Apr 2016 — Mar 2017

Senior IT Administrator

Administered MS Exchange servers, Active Directory, and public folders. Configured ActiveSync for mobile messaging, deployed Lync for multiple clients, and supported system backup and disaster recovery processes.

Oct 2014 — Mar 2016

System Administrator

Provided technical guidance for migration, configuration, and deployment of Lync. Implemented new technologies, administered system backup and disaster recovery, and suggested innovative solutions to improve operational efficiency.

Jan 2013 — Jun 2014

Senior Executive – IT

Configured Windows FTP Server and Linux-based Spontania Server for 1080p-HD video collaboration. Set up Adobe Connect via Blackmagic Intensity Pro. Hosted ERP-Helpdesk and extended C-Band VSAT & internet clients.

Education

2020

MBA — Operations Management

Planning, coordination, supervision of operations. Leadership and business strategy.

2012

B.Tech — Information Technology

Engineering fundamentals, hands-on IT knowledge, practical systems training.

2007 / 2005

XII / X

Secondary & higher secondary education.

Certifications

SF Slack Admin 2025 SF Admin 2025 Agentforce Specialist SF AI Associate SF Associate AWS Solutions Architect Fortinet NSE-1 & NSE-2 CNSS – ICSI Ethical Hacking MS Cloud Expert MCITP WS-2008 CCNA Training RHCE Linux

// Deep Domains

Areas of Expertise

AI & LLM Engineering

Designing and deploying autonomous AI agents, RAG architectures, and agentic pipelines using Claude, ChatGPT, Gemini, and Agentforce. Building prompt libraries, LLM governance frameworks, and knowledge management systems that connect AI to enterprise data sources in real time.

Cloud Infrastructure

Designing scalable, fault-tolerant multi-cloud applications across AWS, Azure, and GCP. Expert in AutoScaling, ELBs (Apache/Tomcat/NodeJS), and multi-tier migrations. Full lifecycle guidance from architecture to production with enterprise-grade reliability.

Agentforce & Salesforce

Certified Agentforce Specialist, Slack Administrator, and AI Associate. Deploy Agentforce autonomous agents, govern AI features, administer enterprise Slack workspaces, and build RAG-powered enterprise search pipelines integrated with Salesforce and external knowledge bases.

Server Administration

Proficient in Linux (RHEL, CentOS, Ubuntu) and Windows Server (2022–2003). cPanel/WHM administration, VMware virtualization, PCI Compliance, LAMP stack, and email MTA setup with IP rotation, DKIM, SPF, and DMARC configuration.

Network & Infrastructure

LAN/WAN, VPN, DNS, DHCP, routing, and firewalls. MDM and endpoint security with Apple Business Manager, Apple Configurator, and Microsoft Intune. VSAT connectivity, remote access management, and enterprise network troubleshooting.

DevOps & Tooling

Building and maintaining CI/CD principles with Jenkins — iteratively reviewing and improving pipelines. Full enterprise administration of Jira, TestRail, Okta, Onelogin, Google Workspace, Microsoft 365, and collaboration tools at scale.

// Tech Stack