Hey, I'm Ishan Khan

I'm an enterprise IT leader with 12+ years of experience architecting and governing intelligent digital workplaces. As a certified Salesforce Slack Administrator, Agentforce Specialist, and AI Associate, I bring hands-on expertise in Slack enterprise workspace administration, AI integration governance, agentic workflow automation, and enterprise security compliance — with a proven track record of deploying AI-powered tools across globally distributed teams.

My specialisation sits at the intersection of Salesforce, Slack & Agentforce AI and AI Governance & LLM Integration. I build autonomous AI agents, RAG architectures, and agentic pipelines using Salesforce Einstein, Agentforce, Claude, and ChatGPT — while architecting fault-tolerant, scalable systems across AWS, Azure, GCP, and Akamai. I establish AI prompt libraries, LLM governance frameworks, and knowledge management systems using Slack Canvas to centralise institutional knowledge.

On the identity and security side, I manage Okta-based SSO, SAML, MFA, SCIM provisioning, and IDP group-linked permission policies across Slack, Salesforce, and Google Workspace. I lead SOC 2 Type 2 and HIPAA compliance programmes, enforce DLP policies, API scope governance, OAuth token security, and audit log monitoring — building the security backbone for AI-native organisations.

I'm a firm believer in continuous learning — holding an MBA in Operations Management and consistently expanding a stack of certifications across Salesforce, cloud, and security. I'm also a content creator producing AI explainer videos on YouTube and travel reels on Instagram, bringing a communicator's perspective to complex technical topics.